Refund policy

For help with an order, contact homebase@kensteam.com or call 423-928-5921.

Damaged, incorrect or missing items

Tell us your order number, the affected products and quantities, and what happened. Photos of the items and packaging can help us review the issue. Keep the items and packaging while we work with you.

Return or cancellation questions

Please contact us before sending anything back. Ask our team about the return and cancellation terms applicable to your specific order before purchasing, including any differences for food, stocked goods or custom merchandise.

This page explains how to request assistance. Return eligibility, deadlines, freight responsibility and any remedy must be confirmed for the order; an inquiry does not authorize a return.